Business Owners, Are You Holding Your Business Back?
As a business owner, are you wearing too many hats? Carrying the weight of your whole organization on your shoulders is not only a lot of stress – it is a sign that the operational systems and structure of your business is fundamentally broken. In most small businesses, the owner tries to be involved in all business activities, managing their team, operations, sales and marketing, finances, and customer service. It’s no surprise that there aren’t enough hours in the day when your plate is that full! With this model, your business can only grow as much as you can handle.
Understanding the cycle of business support in your organization can take a huge weight off your shoulders, giving you and your team the focus they need to create raving fans and bring your business to abundance with unlimited growth.
Are you brave enough to reverse the cycle of your business?
Owners, focus just on supporting your team. Support them by giving direction, encouragement and leadership. This includes monetary support such as paying bills, wages, and keeping an eye on the bottom line to stay profitable. It also includes organizational support like making sure your company’s systems and processes are well documented and are operating without any issues.
Your team should focus on supporting the customer. This is where their great sales skills and customer service come in. They should aim on providing a high-quality product or service and a consistent experience across all customers and all locations.
In turn, your customers will support your business. With your team solely focused on the customer, they will feel appreciated and valued, coming back more often and spending more with every visit. They’ll help grow your business by telling their friends and family about their experience.
Finally, your business will support the owner. Your well-oiled business will support you through profits and, over time, less hours worked.
Don’t wait until you are at your breaking point to implement the cycle of business support in your organization. Does your business struggle with a specific point in the cycle? Contact us today for a complimentary consultation!